Smooth Automotive

Took my car in for an oil change. They pointed out some relatively urgent maintenance that needed to be done, and were kind enough to fit me in later that week to replace an unevenly worn-out tire and a tie rod, as well as doing an alignment. They also highlighted that the engine air filter needed replacement, which was an easy enough job for me to do on my own. However, once I got the part a couple weeks later and went to install it, I discovered that they had left the clasps undone on the engine air filter compartment, potentially allowing contaminants into the engine air intake. Luckily I discovered it relatively soon before any major travels, but this was a serious oversight which erodes my trust in this shop’s procedures, as this mistake could have led to serious engine issues (and might yet still, if I’m unlucky). I contacted the shop about it mid last week, and they said the owner would reach out to me, but I have yet to hear anything back.

I have used Smooth Automotive several times and they have always been friendly and efficient. However, the last visit left me disappointed. I understand that for most people cars are just appliances, but the job appeared rushed and careless. They did not clean the tire after the job, they did not clean up the old backing and glue from the old wheel weights and they did not place the new wheel weights discreetly (I know placement flexibility is limited). Now I am going to have to go to another place to re-do the wheel balancing. That is not to say Smooth is not a good shop, or YOU should not go there. Update: After I contacted them, Smooth did offer to rebalance the wheel. Credit for that.

Been going here for oil changes since I moved to the area - about 3 years, have also done brakes here and other servicing. Once my car was making a weird noise and they took me the same day and fixed the issue for cheaper than I thought. I find their pricing reasonable and customer service is great, and they don’t try to sell you extra stuff you don’t need right away. The guy that works at the counter is wonderful to interact with.

I visited in morning, they took my broken tire with the rim and promised me they'll get the matching tire the same day afternoon. I dropped in again in the afternoon, they installed the new tire in 20 minutes. They also installed spare tire in the trunk, even put the wrench and jack in the right place. 100% very SMOOTH service, plus they have very comfortable sofa chairs inside.

Smooth Automotive is just down right amazing! They've always done great work at a reasonable price. Today, they went above and beyond their normally amazing standards. After feeling like the transmission in our car was slipping, they were able to squeeze us in (on the Friday before a holiday weekend) to take a quick peek and see if it was a quick fix. It wasn't, but they topped us off on fluid to keep it from getting worse and made an appointment to bring it back in for a proper repair. Thank you!

Best service I've ever seen at an auto shop, by far. Our trip was suddenly halted by a car-stopping issue. They were kind enough to take it in immediately despite being busy. They were very polite and respectful, had clear and punctual feedback on the issue, and had us back on the road in under a day with a fair-priced repair. Couldn't thank them enough!